REFUND POLICY

At Tyrvessa LLC, we want our customers to have a straightforward shopping experience. If you are not satisfied with an eligible purchase, you may request a return or exchange in accordance with the conditions outlined below.

1. Return Period

Customers may request a return within 30 days of the date the order was delivered.

To be eligible for a return, the item must meet the applicable return conditions described below. Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Conditions

To qualify for a return, products must generally:

  • Be returned within 30 days of delivery;
  • Be unused and in their original condition;
  • Be in the original packaging, where applicable;
  • Include all original components, accessories, and product materials;
  • Not be damaged, altered, or excessively worn due to customer use.

For fragrance and aromatherapy-related products, we may be unable to accept returns for products that have been opened, used, consumed, or otherwise altered for hygiene, safety, or product-quality reasons.

Items that are returned without prior authorization may be refused or may require additional processing time.

3. Non-Returnable Items

Certain products may not be eligible for return when they have been opened, used, consumed, or otherwise made unsuitable for resale.

Products that are damaged through misuse, improper handling, or failure to follow applicable product instructions may also be excluded from return eligibility.

This policy does not limit any rights that cannot legally be excluded under applicable law.

4. Return Process

To request a return, please contact us before sending the product back.

Please provide:

  • Your order number;
  • The name of the item you wish to return;
  • The reason for the return;
  • Relevant photographs or other information when requested.

Once your return request has been reviewed and approved, we will provide return instructions.

Please do not send a return to the address below until your return request has been approved.

Return Address

Tyrvessa LLC
91-863 Haehae Pl
Ewa Beach, HI 96706
United States

Customers should retain their return shipment tracking information until the return has been fully processed.

5. Return Shipping Costs

For products returned due to a quality issue, defect, or incorrect item sent by us, Tyrvessa LLC will generally cover the reasonable return shipping cost after the issue has been confirmed.

For returns due to personal preference, change of mind, ordering the wrong item, or other non-quality-related reasons, the customer is generally responsible for the return shipping cost.

Original shipping charges, where applicable, may not be refundable for non-quality-related returns.

6. Exchanges

Eligible products may be exchanged when the requested exchange meets the requirements of this policy.

To request an exchange:

  1. Contact us within 30 days of delivery.
  2. Provide your order number and the reason for the exchange.
  3. Wait for return instructions and approval.
  4. Send the eligible item back according to the instructions provided.
  5. Once the returned item has been received and inspected, we will process the approved exchange.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

For exchanges resulting from a confirmed quality issue or an incorrect item sent by us, Tyrvessa LLC will generally cover the applicable return shipping costs.

7. Return Inspection

Once we receive your returned item, we will inspect it to confirm that it meets the applicable return requirements.

Return inspection and processing generally take 3–5 business days after the returned package is received.

If the returned product does not meet the stated return conditions, the return or refund may be declined, and the item may be returned to the customer.

8. Refund Processing

Once a return has been approved, the refund will generally be issued to the original payment method used for the purchase.

Tyrvessa LLC will generally process an approved refund within 3–5 business days after the return has been received and approved.

After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

Please include your order number and, where appropriate, clear photographs showing the issue.

After reviewing the information, we may provide instructions for returning the item and determine an appropriate resolution, which may include a replacement or refund.

10. Items Damaged After Delivery

We are not generally responsible for damage caused by improper use, storage, handling, modification, or failure to follow product instructions after delivery.

Returns involving customer-caused damage may not qualify for a refund or exchange.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return process after delivery.