FAQ

1. What products does Tyrvessa LLC offer?

Tyrvessa LLC offers a selection of fragrance and aromatherapy-inspired products designed for everyday use and to complement a variety of home and personal spaces.

2. How can I place an order?

You can browse our products, select the items you would like to purchase, add them to your shopping cart, and complete the checkout process by providing the required shipping and payment information.

3. Are purchases one-time payments?

Yes. All products on our website are sold as one-time purchases. We do not offer subscription-based purchases, automatic renewals, recurring charges, or automatic membership fees.

Each order is charged once for the total amount shown during checkout.

4. What payment methods do you accept?

Available payment methods are displayed during checkout. Payment transactions may be securely processed through third-party payment service providers.

5. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

6. How long does shipping take?

Shipping and delivery times may vary depending on the destination, product availability, carrier operations, and other circumstances.

Any available estimated delivery information will be provided during the purchasing process or through applicable order communications.

7. Can I track my order?

If tracking information is available for your shipment, it may be provided after the order has been processed and shipped. You can use the tracking information provided by the applicable carrier to monitor your delivery.

8. What should I do if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order information and details about the issue. Photographs may be requested to help us evaluate the situation and determine the appropriate resolution.

9. Do you accept returns?

Eligible products may be returned in accordance with our Refund Policy.

Please review our Refund Policy for detailed information about return eligibility, applicable conditions, the return process, and refund procedures.

10. Can I exchange an item?

Eligible exchanges may be available depending on the product and circumstances.

Please contact us before sending an item back so that we can provide the appropriate instructions. Additional conditions may apply.

11. How will my refund be issued?

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

12. Are fragrance products safe for everyone?

Individual sensitivities and preferences vary. Please carefully review the product description, ingredients, usage instructions, and applicable warnings before use.

If you have allergies, sensitivities, or specific health concerns, consult an appropriate qualified professional before using a product.

13. Can I use your products around children or pets?

Product use should always follow the instructions and warnings provided with the specific product. Because sensitivities can vary among individuals, children, and animals, use appropriate caution and keep products out of reach when required.