Thank you for shopping for aromatherapy essential oils and diffuser stones. We want every customer to have a satisfactory shopping experience. This Refund and Returns Policy explains the requirements for returning eligible aromatherapy essential oils and diffuser stones and receiving a refund.
1. Return Period
Customers may request a return within 30 days of receiving the order.
Return requests submitted after 30 days will not be accepted unless otherwise required by applicable law.
2. Return Requirements
To be eligible for a return, the following requirements apply:
1. The aromatherapy essential oils and diffuser stones must be unused and in the same condition as received.
2. The item must include original packaging, tags, and accessories when applicable.
3. The customer must provide order information and proof of purchase.
4. Items damaged due to customer misuse, improper handling, or normal wear and tear may not be accepted.
5. Items that have been used beyond reasonable inspection may not qualify for a return when their condition does not meet the applicable return requirements.
3. Return Address
All approved returns must be sent to:
91-863 Haehae Pl
Ewa Beach, HI 96706
Customers must contact customer service before sending any return and receive return instructions when required.
Unauthorized returns may not be processed.
4. Return Shipping Costs
Customers are responsible for return shipping costs if the return is requested due to personal preference, incorrect selection, change of mind, or any reason unrelated to a product quality issue.
If the aromatherapy essential oils and diffuser stones received are defective, damaged, or incorrect due to an order fulfillment error, return shipping costs will be covered.
5. Refund Processing Time
Once the returned item is received and inspected, approved refunds will generally be processed within approximately 3 business days.
Refunds will be issued to the original payment method used during the purchase.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider.
6. Exchanges
Customers may contact customer service regarding exchange requests for eligible aromatherapy essential oils and diffuser stones.
Exchange approval depends on product availability and compliance with the applicable return requirements.
7. Refund Eligibility
A refund may be denied if the returned item does not meet the return requirements, has been damaged through misuse, or is otherwise not eligible for return under this policy.